Refund Policy

1. Free Trial

GroomingPro offers a 14-day free trial on all paid plans. No credit card is required to start the trial. You will not be charged during the trial period. If you cancel before the trial ends, you will not be billed.

2. Monthly Subscriptions

Subscriptions are billed monthly in advance through Creem (our Merchant of Record). All payments are processed by Creem, which appears as the seller of record on your invoice and credit card statement.

Cancellation

You can cancel your subscription at any time through the Creem Customer Portal. Cancellation takes effect at the end of your current billing period. You will retain access to paid features until the period ends.

Partial Month Refunds

We do not provide prorated refunds for partial billing months. If you cancel mid-month, you keep access until the month ends but will not be charged again.

3. Refund Eligibility

You may be eligible for a refund if:

• You were charged during a free trial that you canceled in time (full refund of the charge)
• You experienced a duplicate charge due to a billing error (full refund of the duplicate)
• The Service was completely unavailable for more than 72 consecutive hours due to our fault (prorated refund for the downtime period)
• You accidentally upgraded to a higher plan and request a downgrade within 48 hours (we will refund the difference)

Refunds are NOT provided for:

• Failure to cancel before a billing cycle renews
• Unused time after cancellation (you keep access until period end)
• Dissatisfaction after the free trial period has ended
• Charges from more than 30 days ago

4. How to Request a Refund

To request a refund, email us at 1433469126@qq.com with:

• Your account email
• The charge date and amount
• The reason for your refund request

We will review your request within 3 business days. Approved refunds are processed through Creem and typically appear on your card within 5-10 business days.

5. Chargebacks

If you believe a charge is fraudulent or unauthorized, please contact us first at 1433469126@qq.com before initiating a chargeback with your bank. We will work to resolve the issue quickly. Unauthorized chargebacks may result in account suspension.

6. Plan-Specific Notes

• Starter Plan: Standard refund policy applies.
• Professional Plan: Standard refund policy applies. AI features used during a refunded period are not recoverable.
• Enterprise Plan: Custom terms may apply for annual contracts. Contact us for details.

7. Contact

For refund questions, contact us at:
📧 1433469126@qq.com
We aim to respond within 1 business day.