Privacy Policy

1. Introduction

GroomingPro ("we", "us", or "our") is a pet grooming salon management SaaS operated by Winter Math. We respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information when you use our website at petsalonos.com and related services.

2. Information We Collect

• Account Information: Email, password (hashed), shop name, address, phone number.
• Business Data: Customer records, pet profiles, appointment history, service catalogs that you create in the app.
• Payment Information: Processed by Creem (our Merchant of Record). We do not store your credit card details — Creem handles all payment data securely.
• Usage Data: IP address, browser type, pages visited, feature usage patterns for analytics and security.
• Email Communications: Appointment confirmations and reminders sent via Resend.

3. How We Use Your Information

• To provide and maintain the GroomingPro service
• To send appointment confirmations and reminders to you and your customers
• To process subscription payments via Creem
• To provide AI-powered features (scheduling, churn prediction, analytics) using DeepSeek API
• To notify you about important updates, security alerts, or product changes
• To detect, prevent, and address technical issues, fraud, or abuse

4. Data Storage & Security

Your data is stored in Supabase (PostgreSQL) hosted on secure cloud infrastructure. We use Row-Level Security (RLS) to ensure each salon can only access its own data. All data in transit is encrypted via TLS/SSL. Payment data is handled exclusively by Creem and never touches our servers.

5. Third-Party Services

• Creem: Payment processing (Merchant of Record) — creem.io/privacy
• Supabase: Database hosting and authentication — supabase.com/privacy
• Resend: Transactional email delivery — resend.com/privacy
• DeepSeek: AI language model for analytics and content features
• Vercel: Web hosting and CDN — vercel.com/legal/privacy-policy

6. Data Retention

We retain your data for as long as your account is active. If you cancel your subscription, we keep your data for 30 days to allow for reactivation, then permanently delete it. You may request immediate deletion at any time by contacting us.

7. Your Rights (GDPR / CCPA)

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data ("right to be forgotten")
• Portability: Receive your data in a machine-readable format
• Objection: Object to certain processing of your data
• Withdraw Consent: Withdraw consent for data processing at any time

To exercise these rights, email us at 1433469126@qq.com.

8. Cookies

We use essential cookies for authentication and session management. We do not use third-party advertising cookies. Analytics cookies (if any) are optional and can be disabled in your browser settings.

9. Children's Privacy

GroomingPro is a B2B service for pet grooming business owners. We do not knowingly collect data from children under 16. If you believe we have collected data from a minor, please contact us immediately for deletion.

10. Contact Us

For privacy questions or data requests, contact us at:
📧 1433469126@qq.com

11. Changes to This Policy

We may update this policy from time to time. We will notify you of significant changes via email or an in-app notification. The "Last updated" date at the top reflects the most recent revision.